Help our users by responding to support tickets, answering questions, resolving account issues, and providing a friendly point of contact for the community.
You'll handle general inquiries, technical support, feature requests, billing questions, and route specialised tickets (legal, DMCA, safeguarding) to the appropriate team members.
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Community Support Agent
Support
About This Role
Requirements
• Must be 16 years of age or older
• Good written English
• Patient and empathetic communication style
• Able to follow support procedures and escalation paths
• Available for regular shifts (minimum 5 hours/week)
• Additional languages are a strong plus
• Good written English
• Patient and empathetic communication style
• Able to follow support procedures and escalation paths
• Available for regular shifts (minimum 5 hours/week)
• Additional languages are a strong plus
What You Get
• Site points and verified badge
• Experience in customer support
• Team recognition
• Priority access to new features
• Experience in customer support
• Team recognition
• Priority access to new features
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